Five relational tips for effective problem solving - Kademy - chunk 5

started. 1. Pause – Breathe – Choose In any moment – a tricky question, a difficult meeting – you have the opportunity to pause, breathe and choose your response, so make the most of it. 2. Label your emotion Intense emotions such as anger, fear and frustration can take charge of you. When you notice and name an emotion privately for yourself, you can take charge. 3. Two ears one mouth Listen well. Asking the right questions helps us do this, so practice asking questions that begin with ‘What?’ • What’s on your mind? • What made you think / feel that way?