Meet our Coaches: Karen Smith - Kademy - chunk 8

start. We achieved a 50% increase in employee satisfaction with communication in the first year, which was a big deal, because the change process was very challenging for people and had big job losses. The next year, Ansett was rated No 1 on Australia’s employee relations and overall reputation index. I’m still proud to have contributed to that. …and just for balance, what was a moment you’d rather forget?