10 factors for a successful intranet (re)launch - Kademy - chunk 8

which may lead you away from your goal. And how will you be able to measure ROI with no benchmarks or objectives in place? Once you know where you’re going, create a clearly defined plan of action to get you there. 3. Commit to a governance strategy Who owns the intranet? Without proper ownership, management and standards for your intranet, it will fail. How the platform is managed and governed needs to be clearly defined during the planning process and then actively supported by senior management. Without this, people won’t take their responsibility seriously and the user experience will suffer.