10 factors for a successful intranet (re)launch - Kademy - chunk 12

or be faced with inaccurate search results. To help users find content more easily, take the time to define what metadata will best support their searching by keyword or general information architecture. Think about what type of information users might look for and use their language (see number 1 above). Will the search need to display local or enterprise-wide results? Once these decisions have been made, be clear with users about what they can expect to avoid confusion and disappointment. 5.