Supporting leaders and managers to communicate change at Shell: An Interview with Unn Kvendseth - Kademy - chunk 12

into a digestible message for the people they manage. That’s where we can help them. How have you used this information to inform your support for leaders? For over a decade, we have had a four-part IC-owned training programme on offer for leaders, with a dedicated course on communicating change. Based on the feedback from leaders, and best practices from external knowledge partners, we are updating this, with additions such as communicating with empathy, translating strategy to local messages and how to build dialogue and two-way engagement.