ISS's Journey to Centralised Communications: Driving towards consistency, alignment, and functional excellence - Kademy - chunk 4

operates in. ISS’s VP of Group Communication, Nicki Allitt, was given the responsibility of establishing the new Group Communication function from the ground up. Here she shares her experience in building functional excellence, her belief in adopting a data-driven approach and the key lessons she learned during the transformation process. The shift from a decentralised structure to a more centralised approach was a significant undertaking that aimed to drive consistency, alignment, and strategic impact across all markets.