ISS's Journey to Centralised Communications: Driving towards consistency, alignment, and functional excellence - Kademy - chunk 6

all markets. It also required us to “fly the plane while building it” – meaning we had to make changes while still delivering our business-as-usual communication commitments. Taking a data-driven approach By using Kademy’s skills assessment, we began gathering specific data regarding the skills and competencies of our global communications team. With aggregated data at team and individual levels, we were able to create a baseline for both the team’s development plan and personalised development plans. With skills and competencies defined at three levels (developing, knowledgeable and outstanding), it also provided a framework for the functional excellence we aimed to achieve.