ISS's Journey to Centralised Communications: Driving towards consistency, alignment, and functional excellence - Kademy - chunk 14

principles: Lean, Simple, Fast. Individually, the more centralised approach has provided a clear framework for our work, enabling team members to be more efficient and develop their skills collectively. Now every touchpoint across all our markets is similar but can be tailored and tweaked to accommodate local nuances and cultures. All this has led to greater confidence by knowing that they are adding value, and greater engagement by knowing they are doing good work.