ISS's Journey to Centralised Communications: Driving towards consistency, alignment, and functional excellence - Kademy - chunk 21

transformation, there are some clear lessons learned from the approach we adopted. My role as a communication leader played a critical part in this journey by demonstrating passion for what we do, galvanising the team around a clear direction and focus, and enabling execution with the discipline to deliver results. Encouraging a growth mindset – founded on the belief that your fundamental qualities can be nurtured and developed through your own endeavours – starts with your own leadership. Demonstrating humility, curiosity, active listening, embracing feedback and persisting in the face of challenges are all intrinsic to a growth mindset.