ISS's Journey to Centralised Communications: Driving towards consistency, alignment, and functional excellence - Kademy - chunk 24

ensuring feedback is provided along the way. Don’t assume that leaders inherently understand the value the communication team brings – you need to actively demonstrate this. Because all team members had been through a consistent learning process, we were able to effectively amplify the communication team’s value across the business. We tend to undertake training in areas or on topics that we like or are interested in, rather than focusing on areas that require improvement – make data-driven decisions rather than listening to our heart. Learning extends beyond formal courses or training.