ISS's Journey to Centralised Communications: Driving towards consistency, alignment, and functional excellence - Kademy - chunk 26

training. The most powerful learning experiences are ‘learning by doing a project’ – and ensuring that individuals have sufficient support mechanisms in place. Building functional excellence is about developing a growth mindset rather than a fixed mindset to get the maximum benefit from every opportunity that you are exposed to. As a communication leader, you set the tone and direction, but what also helps to drive the greatest progress is to have a dedicated team member who has the responsibility for driving communication functional excellence to support the change.