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When you notice and name an emotion privately for yourself, you can take charge. 3. Two ears one mouth Listen well. Asking the right questions helps us do this, so practice asking questions that begin with ‘What?’ • What’s on your mind? • What made you think / feel that way? • What’s been your experience? • What do you need? • What’s your real challenge? • What was most useful for you today? 4. Share specific appreciation Notice what you appreciate about others and share it with them in very specific ways.
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