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directly from employees and our leaders need to engage, respond and help steer the conversation in positive, value-creating directions. Digital-savvy leaders know they’re often joining conversations already in progress and are shedding the ‘tell and sell’ communications mantra in favour of facilitating, mentoring and guiding employees in the right direction. These leaders are still engaging and informative, with the goals of helping their teams find the right information, confirm what is truth and what is speculation themselves rather than doing it for them.
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