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threshold? Moderating digital channels with an increasingly high threshold for intervention can help build channel credibility as a place for two-way conversations. This approach might run counter to the asks of your IT and HR governance partners, so your Comms team will need its own credibility to make this happen. At a minimum, keep an ongoing record of your experiences, interventions, and outcomes as a learning tool for understanding and evolving your moderation policies and procedures as your employees grow in maturity. Who should intervene?
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