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governance partners, so your Comms team will need its own credibility to make this happen. At a minimum, keep an ongoing record of your experiences, interventions, and outcomes as a learning tool for understanding and evolving your moderation policies and procedures as your employees grow in maturity. Who should intervene? Interventions come up most often in high-emotion topics that quickly become high-stakes professionally for everyone involved. It can help to have a “moderation committee” (rather than a single channel moderator) of employees, managers and leaders who represent the diversity of your organisation.
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