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your employees grow in maturity. Who should intervene? Interventions come up most often in high-emotion topics that quickly become high-stakes professionally for everyone involved. It can help to have a “moderation committee” (rather than a single channel moderator) of employees, managers and leaders who represent the diversity of your organisation. Because of its representative make-up, this group may be more equipped to objectively and empathetically help employees learn through experience to be positive, professional, and polite in their digital conversations.
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