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line managers have the tools and information they need to cascade – this could be templates to use, content provided every day / week / month to include in shift change briefings or stand-alone team briefings – and also by giving them training on how to be a good communicator. Can you use digital and external channels? Even though this group doesn’t use digital to do their job, you may be able to get them to use their personal devices or provide devices in canteens etc. to get them online.
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