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General’s video script (which was being filmed early the following morning). Late changes being “just a few more points”, which were in fact, not so few, and not so simple. The script ended up way too long and complex, and the DG – an extremely accomplished communicator – knew it. Luckily there was a train strike the next morning, so I wasn’t there to see the DG growl, rip up the script, and wing it. Two outcomes: that precious time with the DG didn’t deliver what it could have, and I learnt fast how to say no to persuasive stakeholders.
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