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that communication is something they can learn about, practice, and get better at over time. Reassure managers that you can provide tools and resources to help them overcome any obstacles or challenges they come up against. Encourage managers to apply what they’ve learned, learn from the experience, and try again. Provide guidance on how they’re doing and help them incorporate that feedback into their future communications. Confidence comes from the actions your managers will then have the courage to take, so keep building their competence, and confidence will naturally follow.
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