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been proven to decrease both innovation and engagement within organisations. Change expert John Kotter told us to ‘burn the bridge’. That means removing the option to go back. If you want employees to use a new piece of technology, shut off the old version so they don’t have a choice. The trouble with this approach is that they do still have a choice. They can leave the company, resist the change, rally against it, obstruct it in some way – all of which add to the statistic that 70% of change programmes fail to meet their objectives. So what’s left?
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