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users Before starting an intranet (re)launch, you need to understand how employees will use it. An intranet should support all user groups in their day-to-day work, use language that’s familiar to them, and solve issues that are currently causing inefficiencies. Different user groups use their departmental collaboration space in different ways. If you’re not fully aware of requirements and gaps, then the end-result may well be a system that no-one uses. 2. Create a clear intranet strategy and plan Do you know exactly what it is that you need?
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