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time-saving opportunity, so having an effective search function is critical. Your intranet will be of little value if users aren’t able to quickly find what they’re looking for. Equally, it’s an ineffective use of people’s time to filter through pages of search results or be faced with inaccurate search results. To help users find content more easily, take the time to define what metadata will best support their searching by keyword or general information architecture. Think about what type of information users might look for and use their language (see number 1 above).
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