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architecture. Think about what type of information users might look for and use their language (see number 1 above). Will the search need to display local or enterprise-wide results? Once these decisions have been made, be clear with users about what they can expect to avoid confusion and disappointment. 5. Think beyond the implementation When (re)launching an intranet it’s important to think beyond the implementation and launch, and consider the longer-term plan. Over time a tool can lose its relevance if it isn’t kept up-to-date. Content must be refreshed, new functionalities added, and even entirely new sections created.
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