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those expectations! 9. Train everyone Everyone, from authors and users to administrators and IT staff need to receive hands-on training on how to use the software, manage content, administer users etc. Simply demo’ing the features isn’t enough for users to fully understand how they can use the system for their benefit. That said, a new intranet should be intuitive and simple enough for most users to instinctively grasp the basic functionality. Authors and content providers need to learn not only how to use a new content management system, but also how to compose the right kind of content.
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