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with know/feel/do objectives. Mastering difficult conversations Understand how to adapt your comms style to that of your stakeholders. Learn techniques for managing conversations when they go off track and be able to nuance saying “no” to requests. Develop listening and questioning skills that underpin your team’s ability to manage difficult conversations. Balance sharing insights and asking questions. Developing executive presence Demonstrate increased confidence in leadership encounters. Understand how to make subject matter expertise visible. Communicate with impact, using a two-minute story structure for sharing campaign successes and proposals.
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