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and how to handle tricky questions in a town hall. Having identified over 20 skills, they condensed these into three core learning areas, each with two modules. What’s more, they transformed each module into a 60-90-minute workshop, responding to the feedback that leaders couldn’t commit to the previous half-day sessions. Following the training, 96% of leaders said they found the content useful, and 92% felt more prepared to communicate with their teams.
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