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shift didn’t happen by accident; it was the result of a thoughtful and multifaceted approach to transforming and future-proofing the function. Most recently, the team has reorganised to better serve the global footprint and implemented a new capability framework, which outlines core comms capabilities to guide development plans and upskilling. He and his team also switched to new, rapid communication formats that would suit the video age and introduced dedicated initiatives to better empower leaders to be effective communicators.
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