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in communicating change, as ultimately, people want to hear from those at the helm. Many comms leaders have told us how difficult it can be to support leaders and managers in change comms. Can you relate to this experience? Yes, absolutely. At Shell, our top executives have dedicated communications support. However, the senior leaders below them often have to rely on their own communication skills to help their teams navigate change, which can be a daunting experience. You conducted several focus groups with Shell leaders. What did you hear from them?
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