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confident in their leadership positions, they aren’t as comfortable communicating. This can result from a lack of understanding about their organisation’s change journey. Comms leaders noted, for example, that it is typically managers who sit in the middle of the organisation who lack clarity and feel a sense of disconnect. This is especially prevalent in large organisations where managers are spread across different regions and offices. There is also the ongoing problem of leaders and managers being time-poor, which makes communication – and developing skills in it – an added task for their already crowded to-do lists.
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