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they work. Without doing so, it is hard to determine the tools that best serve them. After all, desk-based leaders at the head office will require different support from the managers on the factory floor. You’ve got to go into the field to meet your leaders where they physically are. Ask leaders and managers for their views: Only by hearing from them can businesses truly understand their challenges and create effective strategies to support them. This can be done by conducting events, interviews and focus groups, or polling and surveys.
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