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results. Encouraging a growth mindset – founded on the belief that your fundamental qualities can be nurtured and developed through your own endeavours – starts with your own leadership. Demonstrating humility, curiosity, active listening, embracing feedback and persisting in the face of challenges are all intrinsic to a growth mindset. A one-size-fits-all approach won’t work: Communication leaders need to be agile and adapt how they support their team, being more hands-on when needed – from shadowing, coaching, and empowering to energising and ensuring feedback is provided along the way.
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