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amplify the communication team’s value across the business. We tend to undertake training in areas or on topics that we like or are interested in, rather than focusing on areas that require improvement – make data-driven decisions rather than listening to our heart. Learning extends beyond formal courses or training. The most powerful learning experiences are ‘learning by doing a project’ – and ensuring that individuals have sufficient support mechanisms in place. Building functional excellence is about developing a growth mindset rather than a fixed mindset to get the maximum benefit from every opportunity that you are exposed to.
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