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training. The most powerful learning experiences are ‘learning by doing a project’ – and ensuring that individuals have sufficient support mechanisms in place. Building functional excellence is about developing a growth mindset rather than a fixed mindset to get the maximum benefit from every opportunity that you are exposed to. As a communication leader, you set the tone and direction, but what also helps to drive the greatest progress is to have a dedicated team member who has the responsibility for driving communication functional excellence to support the change.
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