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leader requests even when I’m already at capacity. That’s why you need to learn to say no effectively and seek mutual agreement with your business leaders. How to say no effectively When it comes to saying no effectively, it’s not just about what you say – but how you say it. Here’s our step-by-step guide to mastering a confident and credible “no.” Ask yourself, why can't we deliver on this request? Is it a team capacity issue? Does the request contradict the current business strategy? Would a ‘yes’ lead to detrimental outcomes?
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