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communication, and note-taking and task-setting from meetings. GenAI is also helping communication teams to amass and filter a vast amount of data. Ultimately, it enables teams to save time and increase efficiency. Win, win. “ChatGPT and similar tools have been helpful for first drafts, especially writing content on general topics. The team also likes using tools to adjust voice, tone and more.” …but challenges abound Along with the myriad benefits, communication leaders highlighted data protection, confidentiality and security as the most prominent challenges.
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